The scope of technologies such as the Internet of Things has caused a large amount of data to be produced by humans and machines. In addition, the DEVELOPMENT of virtual space and Internet users also provides a platform so that the needs and opinions of customers and users of PRODUCTs and services can be easily recorded and exploited. This data is an opportunity to design PRODUCTs, services and systems in a data-oriented manner. The PRODUCT design and DEVELOPMENT period behind the closed doors of the companies' research and DEVELOPMENT unit has ended. Companies must survive in the current turbulent era, take advantage of the knowledge available in the surrounding world, move towards open innovation, and create shared value. The customers and final consumers are the most important part of the value chain of any business, and one of the most important sources of information among them is their preferences and reviews. These resources are generally uploaded and stored on the Internet, online shopping and selling sites, social media, and other similar databases. Accordingly, it will be vital to use the reviews and experiences of customers in the process of developing NEW PRODUCTs. Considering the importance of this issue, this research has used bibliometric and systematic literature review.